Faculty

The health-care industry is beginning to adopt the principles of sustainable procurement — a "green" approach to purchasing which takes into account the efficient use of nonrenewable resources and the potential for recycling. Research Professor Helen Walker, an international expert visiting ASU from the University of Bath in the United Kingdom, recently focused attention on the trend during a speech sponsored by the W. P. Carey School's Health Sector Supply Chain Research Consortium. A number of the consortium's corporate members, including Premier, Novation and Amerinet, are actively involved in advancing sustainable purchasing.

The study of "transformational leadership" has dominated leadership literature since the first wave of celebrity CEOs emerged into the limelight in the early 1990s. But Angelo Kinicki, a professor of management at the W. P. Carey School of Business, says it's time for researchers to look beyond charisma and transformational leadership as a focal point of study. Kinicki and two colleagues have set forth their analysis of a skill set called Performance Management Leadership. PML "encompasses broad and proactive leader behaviors that serve to motivate, direct, support, modify, assist, monitor and reinforce employees in pursuit of goal accomplishment." In football terms, Kinicki says, PML is the "blocking and tackling" of business leadership — the hard work of getting the most out of your workers, every day.

In his research, Stuart Gillan, a visiting assistant professor of finance at the W. P. Carey School of Business, writes that some shareholders register their reaction to a company's performance by simply buying or selling stock. Then there are those who buy into a corporation through takeovers and institute changes in the way the company is operated.

Business-process agility is top-of-mind for many business and technology executives these days. But just what is it? Why do companies need it? How do they get it? And what role does technology play? Once heralded as revolutionary, the bulky Enterprise Resource Planning (ERP) software packages that enabled companies to better manage internal functions are at the center of a debate over the best way to achieve agility. Whether firms retrofit their ERP systems or commit to the new on-demand model, it's certain that success in the global markets will be hooked to agility.

Imagine a software strategy that allows an organization to combine the disparate data threads it collects about customers, then, using the Web and other technologies as well as non-technical methods, put the data to work to develop closer ties with customers. This is CRM, or Customer Relationship Management. With CRM, sports teams can cater specifically and efficiently to fans' needs and whims, react to trends, reward loyalty, fix problems, and retain its current clientele and attract more. A panel of sports executives discussed the state of CRM in their industry at the annual meeting of the Sport Marketing Association recently at the W. P. Carey School of Business.