KnowIT

Your company's most valuable resource may be locked inside the brains of employees. A W. P. Carey School of Business professor has written a paper that describes ways a business can unlock and use this powerful resource. "Measuring Knowledge Management Capabilities" presents a game plan for creating a knowledge management infrastructure that pinpoints knowledge sources and then helps employees solve problems and achieve goals, such as developing new products, raising an existing product's sales or boosting productivity.

While integrating different software applications is always a challenge, it is easier when the different components come from the same vendor and are designed to fit together. But don't assume the path of least resistance is always best for your organization, says Julie Smith David, associate professor of information systems at the W. P. Carey School of Business. David has been studying whether it is better for a company to buy its enterprise systems from a single source or to choose a composite. Her study shows that in many cases, using one vendor's offerings to provide all of an enterprise's functionality is not always the best for the bottom line.

An information systems researcher at the W. P. Carey School of Business is testing a new search engine that understands natural language questions -- a system which, beyond its practical utility for the average Web searcher, has critical implications for homeland security agencies and artificial intelligence research.

Keyword searches can be a waste of valuable time, affecting productivity in a company with an extensive database. New research from an information systems professor at W. P. Carey School of Business has come up with a better idea for document storage and retrieval: dynamic visual hierarchies that tap the human searcher's ability to recognize information, rather than recall it. 

"It's you!" How many times have shoppers heard heard that expression? While shopping online, however, customers are pretty much alone in the store. The tools currently available to retailers are limited in their ability to speak to individual consumers. One day soon, however, your computer could become your personal shopper. A W. P. Carey School of Business marketing professor is working with engineering faculty to develop a system of software that will match products available for sale to the tastes of individual shopppers. The Customer Centric Order Management System (CCOMS) now under development would match your buying pattern with the stock available, allowing the web  site or telephone salesperson to offer you merchandise that you are likely to buy - just like the clerks in a brick and mortor store.