ASU Schools of Design, Business, and Engineering announce STEM-designated master's degree

The Master of Science in Innovation and Venture Development (MS-IVD) is a one-year program offered on ASU’s Tempe campus and will prepare leaders with the mindset, skill sets, and practice needed to launch successful ventures in any industry or sector, inside existing organizations, or as new ent

W. P. Carey Dean Amy Hillman on keeping the MBA relevant

Three years and more than 300 new graduates into the evolution of the W. P. Carey Full-time MBA program, Dean Amy Hillman discusses what the school has learned, how to remain competitive in a crowded MBA environment, and what’s next for the program and the school.

Man vs. machines: Research aims to nix bot content online

Information systems professors uncover an approach that holds promise for faster and more accurate detection of virtual robots.

Plot twist: When an unexpected event comes up, it's what you do next that matters

When an unexpected event or opportunity comes up, it's what you do next that matters.

Innovating the customer experience

Success in business is all about creating an exceptional customer experience, and then enhancing it. But how do we innovate the customer experience to make it exceptional?

A key to service innovation: Services blueprinting

The idea behind services blueprinting is fairly simple: Companies put themselves in their customers' shoes to find out what's working, what's not, and what needs to be changed.

Measuring the innovation climate: Innovation indicators dashboard

In the old economy, manufacturing led the way and regions competed largely by offering a low-cost environment in which businesses could operate.

Chase Home Equity: Innovation from the inside out

The home-equity loan industry is crowded with competitors, making it tough for mortgage companies to hang onto market share — much less grow revenue, according to Brad Connor, president of Chase Home Equity, who recently spoke at the 18th Annual Compete Through Service Symposium, sponsored by the

The customer: An overlooked component of the innovation process

Where would YouTube be today if not for its millions of users? What good would Wikipedia be without all of those contributors? And how successful could IKEA possibly be if its customers weren't willing to assemble their own furniture?

A new theory changes the thinking behind creating robots and smart machines

Asim Roy, an information systems professor at the W. P. Carey School of Business, was on sabbatical at Stanford University in 1991 when several years of thinking about the operation of the brain and artificial systems inspired him to act.