Undergraduates Alan Serrano and Leander Newton drive growth on ASU's West Valley campus.

The Master of Science in Innovation and Venture Development (MS-IVD) is a one-year program offered on ASU’s Tempe campus and will prepare leaders with the mindset, skill sets, and practice needed to launch successful ventures in any industry or sector, inside existing organizations, or as new ent

Three years and more than 300 new graduates into the evolution of the W. P. Carey Full-time MBA program, Dean Amy Hillman discusses what the school has learned, how to remain competitive in a crowded MBA environment, and what’s next for the program and the school.

Information systems professors uncover an approach that holds promise for faster and more accurate detection of virtual robots.

When an unexpected event or opportunity comes up, it's what you do next that matters.

The idea behind services blueprinting is fairly simple: Companies put themselves in their customers' shoes to find out what's working, what's not, and what needs to be changed.

In the old economy, manufacturing led the way and regions competed largely by offering a low-cost environment in which businesses could operate.

The home-equity loan industry is crowded with competitors, making it tough for mortgage companies to hang onto market share — much less grow revenue, according to Brad Connor, president of Chase Home Equity, who recently spoke at the 18th Annual Compete Through Service Symposium, sponsored by the

Where would YouTube be today if not for its millions of users? What good would Wikipedia be without all of those contributors? And how successful could IKEA possibly be if its customers weren't willing to assemble their own furniture?

Success in business is all about creating an exceptional customer experience, and then enhancing it. But how do we innovate the customer experience to make it exceptional?