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In the world of the miscellaneous, information isn't the important stuff; it's what happens between those bits and pieces that counts, according to David Weinberger.

To customers, there's not much to loyalty programs; on the surface they're usually just a piece of plastic and a "Here's how much you saved" line at the bottom of a receipt. But experts at the W. P.

Information technology jobs rank high on the list of those most likely to be outsourced to other countries, and thousands of such jobs have been "offshored" in recent years.

Chances are, service-oriented architecture and an active data warehouse are coming to your IT shop, if they haven't already done so. According to Michael Goul, professor of information systems at the W. P.

When a big software company releases a new product it often comes with the now ubiquitous "version" number: 1.0, 2.0, etc. In the past few years, a second version of the Web has emerged with the moniker Web 2.0.

Enterprise resource planning (ERP) systems have a growing reputation for being big, slow, pricey and just about impossible to change once they're installed. Those aren't exactly promising survival traits in competitive environs that demand IT agility.

The premise of best-selling author Don Tapscott's new book, "Wikinomics," is a message that is either frightening or exhilarating, depending on your place in the business world and your willingness to embrace the inexorably rising tide of mass collaboration in a digitally-driven culture.

With any luck at all, there isn't a giant asteroid headed our way soon, but in the world of information technology, an extinction event may be on the horizon.

When employees make up their minds that a knowledge management (KM) system is more trouble than it's worth, they simply stop using it. This decision affects the employer's bottom line and is a crucial factor in whether the big aspirations for a KM system pan out.

Robert Scoble and Shel Israel, the authors of "Naked Conversations: How Blogs Are Changing the Way Businesses Talk with Customers" are so passionate about the value of business blogging, they admit having toyed with the idea of titling their book "Blog or Die." Blogging, the authors insist, promises