Customer service is the real disruption in used-car sales, Carvana CEO says
Attention-grabbing 'car vending machines' save money and drive interest, Ernie Garcia III said at the Economic Club of Phoenix Luncheon hosted by the W. P. Carey School of Business on Nov. 1, 2017.
Attention-grabbing "car vending machines" save money and drive interest, Ernie Garcia III said at the Economic Club of Phoenix Luncheon hosted by the W. P. Carey School of Business on Nov. 1, 2017.
Ernie Garcia III disrupted the used-car-buying market with his company, Carvana, but he said his innovation isn’t really about cars.
In this ASU Now post published on Nov. 1, 2017:
“Our view is it doesn’t have much to do with the product,” said Garcia, a Phoenix native whose company’s headquarters are in Tempe. “The customer experience is at the root.”
Photo by Charlie Leight/ASU Now
Latest news
- 5 industry trailblazers honored for transformational leadership in 2024 Hall of Fame
ASU's W. P.
- Best car insurance in Arizona
An ASU management expert discusses the pros and cons of local and national car insurance…
- Why does online shopping make me feel like absolute crap?
The uncertainty of online shopping can result in frustration, says an ASU marketing expert.