Customer service is the real disruption in used-car sales, Carvana CEO says
Attention-grabbing 'car vending machines' save money and drive interest, Ernie Garcia III said at the Economic Club of Phoenix Luncheon hosted by the W. P. Carey School of Business on Nov. 1, 2017.
Attention-grabbing "car vending machines" save money and drive interest, Ernie Garcia III said at the Economic Club of Phoenix Luncheon hosted by the W. P. Carey School of Business on Nov. 1, 2017.
Ernie Garcia III disrupted the used-car-buying market with his company, Carvana, but he said his innovation isn’t really about cars.
In this ASU Now post published on Nov. 1, 2017:
“Our view is it doesn’t have much to do with the product,” said Garcia, a Phoenix native whose company’s headquarters are in Tempe. “The customer experience is at the root.”
Photo by Charlie Leight/ASU Now
Latest news
- Arizona and Mexico officials to meet for trade summit, address tariff concerns
ASU supply chain management expert calls Arizona-Mexico Summit a smart, strategic move for…
- Swiping right on leadership
Whitney Wolfe Herd is reshaping tech to work better for women — beginning with the mission-…
- Tariff engineering: The legal way companies avoid paying higher import taxes
Strategies like tariff engineering benefit companies but hurt consumers, says an ASU economist…