Feeling like the Grinch? 'Customer rage' is real

The 2017 Customer Rage study shows more than 62 million families experienced at least one problem during the past 12 months, making people frustrated and angry.

In this post on USA Today Dec. 21, 2017:

"When customers complain, they don't want to waste their time repeating their problems to multiple people," Mary Jo Bitner, co-executive director of the Center for Services Leadership at ASU's W. P. Carey School of Business, said in a statement.

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