Amazon, FedEx, and UPS see drop in Cyber Week on-time deliveries

This holiday season is an important test, as it's the shortest since 2013 and retailers are racing to secure sales with speedier delivery and other promotions.

This holiday season is an important test, as it's the shortest since 2013 and retailers are racing to secure sales with speedier delivery and other promotions.

In this story published Dec. 12, 2019, in Supply Chain Dive:

This Christmas season is a big test for them. To vary from the high 90s to low 90s [in on-time performance], I'm sure it gets a lot of attention within the company, but that's still a pretty good performance at a time where almost every household is buying something from you.

– Dale Rogers, professor of logistics and supply chain management