How much are hospital, physician star ratings worth to patients?

Patients were willing to pay up to $3,000 more to visit a provider with a high physician star rating, and up to $2,600 more for a high hospital star rating, according to new research.

Patients were willing to pay up to $3,000 more to visit a provider with a high physician star rating, and up to $2,600 more for a high hospital star rating, according to new research.

In this story published Jan. 26, 2021, on PatientEngagementHIT:

These findings suggest that the ‘rating-naïve’ patient is likely more optimistic regarding the reliability and accuracy of provider rating systems as a whole compared with a patient with prior experience.

– Raghu Santanam, professor of information systems and McCord Chair in Business