Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes
ASU 'customer rage' survey shows that 9% of customers took 'revenge' in the past year, up from 3%.
In this article published March 7, 2023, on Business Insider:
"Most people now are using a computer, they're using some form of social media at this point, there's a democratization of complaining," Scott Broetzmann, president and chief executive of Customer Care Measurement & Consulting, told the Journal. Customer Care works with Arizona State University's W. P. Carey School of Business to conduct the study, which surveys 1,000 U.S. consumers.
Latest news
- Musical instruments would get more expensive under Trump's tariffs
Increased prices could limit who learns to play an instrument, says an ASU supply chain expert…
- Why wealthy Americans work
An ASU economist's research shows that the affluent don't work for more stuff, but for better…
- ’Big league’ or big illusion? Study calls time on splashy stock market anomalies
In his latest research, an ASU professor invents a stock market anomaly to expose the shaky…