Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes
ASU 'customer rage' survey shows that 9% of customers took 'revenge' in the past year, up from 3%.
In this article published March 7, 2023, on Business Insider:
"Most people now are using a computer, they're using some form of social media at this point, there's a democratization of complaining," Scott Broetzmann, president and chief executive of Customer Care Measurement & Consulting, told the Journal. Customer Care works with Arizona State University's W. P. Carey School of Business to conduct the study, which surveys 1,000 U.S. consumers.
Latest news
- Celebrating excellence: 5 leaders inducted into 2025 W. P. Carey Alumni Hall of Fame
ASU's W. P.
- W. P. Carey spotlights second-year IS faculty achievements and goals
The Department of Information Systems at the W. P.
- Mesa biomed firm gifts ASU $2.2M
A Mesa-based biotech company founded by two W. P.