Rage-tweeting is on the rise for disgruntled consumers who seek ‘revenge’ for bad service

Latest ASU 'customer rage' survey shows an increase in vengeful behavior.

63% of customers report feeling rage over a product or service problem, survey finds

The latest ASU 'customer rage' survey shines a light on the customer service experience.

Dealers: Beware of angry customers who share their feelings online

Results from the latest ASU 'customer rage' survey hold lessons for car dealers.

When Karen & Chad attack: Recovering from Yelp-bombing and bad reviews

Data from the latest ASU 'customer rage' survey highlights areas for improvement in customer service.

De-influencing: Taking the 'anti-buy' trend from online to Arizona

Despite the popularity of the 'anti-buy' trend, an ASU economics says no one is immune to constant, targeted advertising.

Press 1 for more anger: Americans are fed up with customer service

Latest ASU 'customer rage' survey shows consumers are increasingly voicing their discontent.

As customer complaints and uncivility rise, a sincere apology helps

The latest ASU 'customer rage' survey indicates consumers are open to amends.

Consumers increasingly seek ‘revenge’ for poor customer service, study finds

Experts are questioning whether service is actually getting worse or if customers are just more vocal.

More customers ready to rebuke companies that miss expectations

New ASU survey shows the number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years.

Customers’ rage is at an all-time high and they’re out for revenge

A new ASU survey shows customers are increasingly distressed and vocally registering their displeasure.