More than ever, American consumers want revenge against companies taking advantage of them
W. P. Carey's National Consumer Rage Survey reported that customers who sought revenge against companies for poor treatment reached a record 74% last year.
Disney stokes anger with ads for the bundle while its channels are dark on Spectrum
ASU's latest customer service survey suggests companies risk losing billions if customers are unsatisfied.
Conservative boycotts against Target and Bud Light are working thanks to a 'perfect storm' of social media and culture wars, experts say
ASU Customer Rage Survey shows an increase in customer aggressiveness.
Combative consumers change the marketing strategy for Target and Bud Light
Customer rage has increased 35% since 2017, ASU study shows.
Survey shows customer service creates 'emotional distress'
The latest ASU customer service survey says customer rage is costing companies billions.
How midsize companies can repair damaged customer relationships
The latest ASU customer rage survey shows customers are angrier than ever.
National Customer Rage Survey: Top 10 highlights for service teams in 2023
We are in a 'new age' of customer rage, according to results from an ASU survey.
Americans are fed up with bad customer service, increasingly seek 'revenge' over it
Customer 'rage' has tripled since 2020, according to ASU survey.
Customers are the maddest they’ve been in decades, study says
ASU's latest 'customer rage' survey shows faulty products and services are angering Americans.
Rage-tweeting is on the rise for disgruntled consumers who seek ‘revenge’ for bad service
Latest ASU 'customer rage' survey shows an increase in vengeful behavior.