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ASU Customer Rage Survey shows an increase in customer aggressiveness.
In this story published June 3, 2023, in Business Insider:
The National Customer Rage Survey, an annual survey of 1,000 Americans conducted by the W. P. Carey School of Business at Arizona State University, found that customer aggressiveness is increasing: 43% said they had raised their voice at an employee, up from 35% in 2015.
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