Survey shows customer service creates 'emotional distress'
The latest ASU customer service survey says customer rage is costing companies billions.
In this story published May 22, 2023, in the Arizona Daily Star:
According to the latest national customer service rage survey, customers aren’t happy. The survey, conducted by Arizona State University’s business school, confirms a record number of problems with products and services this year.
- Why is customer service so bad? Because it’s profitable.
ASU survey shows consumers are most upset with internet, cable, telephone, and airline customer…
- Combative consumers change the marketing strategy for Target and Bud Light
Customer rage has increased 35% since 2017, ASU study shows.
- Experts: Arizona economy could be hit hard if default is in our stars
ASU expert says U.S. default on debt is possible but unlikely.