How midsize companies can repair damaged customer relationships
The latest ASU customer rage survey shows customers are angrier than ever.
In this story published May 4, 2023, in the Harvard Business Review:
The newest edition of the Arizona State University W. P. Carey School of Business survey of customer rage found that last year 74% of customers said that they have experienced problems with a product or a service — up from 47% two decades ago.
Latest news
- Hands-on real estate learning helps MBA students make an impact
Recent graduate Carson Thrift (MBA '25) applied skills from his Full-…
- Master's in finance program helps Adam Ray find confidence, purpose in career
Adam Ray (MS-FIN '25) chose to stay at W. P.
- Economic experts share 2026 outlook at 62nd Annual ASU/PNC Bank Luncheon
Top economists provide insights on U.S.