How midsize companies can repair damaged customer relationships
The latest ASU customer rage survey shows customers are angrier than ever.
In this story published May 4, 2023, in the Harvard Business Review:
The newest edition of the Arizona State University W. P. Carey School of Business survey of customer rage found that last year 74% of customers said that they have experienced problems with a product or a service — up from 47% two decades ago.
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