Consumer gripes hit record levels over purchases needed ‘to get through each day’
Data gathered by ASU shows staffing problems and complex products are making complaints harder to resolve.
In this article published March 9, 2023, on NBC News:
“If the internet goes down, our household grinds to a halt,” said Broetzmann, the president and CEO of Customer Care Measurement and Consulting, which conducted the survey online in January in partnership with Arizona State University business school researchers. “These types of products are now woven into everyday life, and they are of a more technical and complex nature.”
Latest news
- Full-time MBA student Mel Collins praises W. P. Carey’s commitment to community and inclusivity
Full-time MBA student Mel Collins (MBA ’25) brought a unique combination of experience and…
- New study shows massive economic impact of Phoenix Airport System
An ASU research study investigates the Phoenix Airport System's economic impact.
- Inaugural Student Economics Association Alumni Banquet celebrates 48 years
The inaugural event, which the department hopes to continue going forward, was a chance to…