![Man yelling into phone.](/sites/default/files/2023-03/pexels-moose-photos-1587014_0.jpg)
Customers' rage is at an all-time high and they're out for revenge
A new ASU survey shows customers are increasingly distressed and vocally registering their displeasure.
In this article published March 13, 2023, on Inc. Australia:
The survey of some 1,000 American consumers, conducted by Customer Care Measurement & Consulting and the W. P. Carey School of Business at Arizona State University, found 74% of customers reported experiencing a product or service problem in the past year, more than double the number in 1976 and nearly a 20% increase from just 2017. Of those experiencing a problem, 56% reported wasting an average of two days sorting it out. Forty-three percent complained of financial losses, and 31% of 'emotional distress.'
Latest news
- W. P. Carey MBA helped Air Force pilot Mike Shufeldt reach entrepreneurial dreams
Mike Shufeldt (MBA '23) knew that a Full-time MBA degree from ASU’s W. P. Carey School…
- Healthcare GPOs rebrand
An ASU supply chain management expert says group purchasing organizations (GPOs) in healthcare…
- Why Amazon stock is the biggest bargain after Amazon Prime Day
According to an ASU finance expert, Amazon is one of the most successful stocks in the world.