As customer complaints and uncivility rise, a sincere apology helps
The latest ASU 'customer rage' survey indicates consumers are open to amends.
In this article published March 14, 2023, on PRsay:
Americans are experiencing more problems with products and services than ever before, and their complaints to companies are becoming more belligerent and uncivil, new research from Arizona State University’s W. P. Carey School of Business finds.
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