63% of customers report feeling rage over a product or service problem, survey finds
The latest ASU 'customer rage' survey shines a light on the customer service experience.
In this article published March 22, 2023, on NBC 10 Boston:
Customer Care Measurement & Consulting (CCMC) is out with their 2022 edition of their National Customer Rage Survey. The survey was in collaboration with the W. P. Carey School of Business at Arizona State. The survey found that 74% of customers reported experiencing a product or service problem in the past year. This is the highest it’s been over the 20 years the survey has been conducted.
- 2024 outlook from ASU and national economists
Speakers from across the country and region share what’s in store for the year ahead at the 60th…
- Providing adaptable, accessible higher education
ASU professors discuss how W. P.
- MBA debt burden at the top 50 US business schools: Where grads owe the most and least
US News & World Report found W. P.