
What happens to all the stuff we return?
ASU expert says companies that provide open return policies build loyal clientele.
In this story published Aug. 14, 2023, in The New Yorker:
There are people who think that open returns are an idea whose time has come and gone, but it's a hallmark of successful American retail. If you make it easy to shop, and you reduce the risk to the consumer, what you get is a lifetime consumer.
– Dale Rogers, professor of supply chain management and ON Semiconductor Professor of Business
Latest news
- Summer reads with real impact
Business school faculty and staff recommend seven books — from inspiring memoirs to the evolving…
- Student economists share fresh insights in short paper competition
This spring, ASU students competed for cash prizes and to earn a chance to present at the W. P…
- This business school is launching 4 new online degrees. It's part of a growing trend to serve working students
W. P.