What happens to all the stuff we return?
ASU expert says companies that provide open return policies build loyal clientele.
In this story published Aug. 14, 2023, in The New Yorker:
There are people who think that open returns are an idea whose time has come and gone, but it's a hallmark of successful American retail. If you make it easy to shop, and you reduce the risk to the consumer, what you get is a lifetime consumer.
– Dale Rogers, professor of supply chain management and ON Semiconductor Professor of Business
Latest news
- Best credit cards for bad credit
An ASU management and entrepreneurship expert discusses ways to improve poor credit scores.
- Santander US Economist Wins Blue Chip Forecasting Award
Stephen Stanley to accept the Lawrence R. Klein Award and share 2025 predictions at Oct.
- Business school trends to watch in the 2024-2025 school year
W. P.