Are you rising to the challenge of maintaining customer satisfaction?
W. P. Carey's National Customer Rage Survey found 74% of consumers experienced product or service issues in 2023.
In this article published April 16, 2024, on Call Centre Helper:
The 2023 National Customer Rage Survey, conducted by Customer Care Measurement & Consulting (CCMC) in collaboration with the W. P. Carey School of Business at ASU, found that 74% of consumers have experienced a product or service problem within the previous year.
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