Elder millennial complains about the lack of good customer service compared to when he worked as a teen — 'What's changed?'
A W. P. Carey research study investigated how Americans view customer service.
In this story published Nov. 15, 2024, on YourTango:
A 2023 survey by ASU's W. P. Carey School of Business found Americans are fed up with bad customer service. A whopping 74% of consumers reported having customer service issues, up from 66% in 2020 and 56% in 2017.
Latest news
- Gensler expert shares trends redefining Arizona real estate
Guest lecturer Oscar De las salas partners with W. P.
- Innovation, community, and career relevance at ASU stand out for master’s in accounting alum Jack Logsdon
Jack Logsdon (MACC '24) came to W. P.
- Hands-on real estate learning helps MBA students make an impact
Recent graduate Carson Thrift (MBA '25) applied skills from his Full-…