Elder millennial complains about the lack of good customer service compared to when he worked as a teen — 'What's changed?'
A W. P. Carey research study investigated how Americans view customer service.
In this story published Nov. 15, 2024, on YourTango:
A 2023 survey by ASU's W. P. Carey School of Business found Americans are fed up with bad customer service. A whopping 74% of consumers reported having customer service issues, up from 66% in 2020 and 56% in 2017.
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According to a W. P.