The overall price decline for the Phoenix metro housing market took a dramatic, 18 percent leap downward in April, which was unsettling since March numbers were already very weak.

Since 1980, at least one candidate in every presidential election has been an incumbent president or vice president. This year's race has broken the pattern of incumbent candidacy, but that's not its only first.

The customer is king, an old service mantra says. But today a few industry leaders argue the employee, not the customer, is most important.

China is no stranger to revolution, so it's hardly surprising that the country's business leaders and academics are talking about an approaching service revolution that will transform the manufacturing behemoth into a leading global services provider.

Ask U.S. consumers about their satisfaction with the existing health care system, and up to 80 percent say major fixes or even a complete overhaul are overdue.

Arizona's policymakers face crucial decisions about how to ensure that future power needs are met for the nation's second-fastest growing state.

Self-service technologies, which automate routine interactions between companies and customers, are a source of convenience and efficiency to both parties — until something goes wrong and the customer cannot make the system work.

Building the infrastructure necessary to meet Arizonans' rising demand for energy will cost between $74 and $87 billion (allowing for inflation) over the next 25 years. But how to pay those costs — and exactly what type of infrastructure to build — is up for debate.

Back pain is the most common and costly occupational disability in the United States; it is also among the most difficult conditions to diagnose.

There's trouble in paradise — housing troubles to be exact. In March, for the first time ever, home prices in the overall Phoenix metro area declined by double digits.