As companies shift from product to services focus, they face the challenge of a larger, more dynamic and more diverse customer base. Some are turning to universities for assistance from academics to find ways to improve operations or customer relations.

The Internet has revolutionized ticket scalping, turning it into an electronic extension of the box office, driven by sleek advances in computer hardware and software and by a spate of clever, aggressive online ticketing companies.

To customers, there's not much to loyalty programs; on the surface they're usually just a piece of plastic and a "Here's how much you saved" line at the bottom of a receipt.

In our last issue, Ajay Vinze and Raghu Santanam, both information systems professors at the W. P. Carey School of Business, discussed how principles of supply chain management might be applied to public health emergencies.

When employees make up their minds that a knowledge management (KM) system is more trouble than it's worth, they simply stop using it. This decision affects the employer's bottom line and is a crucial factor in whether the big aspirations for a KM system pan out.

Convenience and cost-savings are powerful incentives for companies to use technology as a way of convening meetings, and they do so knowing that an electronically-mediated session will be different from a face-to-face meeting.

Thin client technology and the Java card have enabled business to create a data-centric world with a mobile workforce. The creative possibilities in this environment are boundless, but freedom from the office comes with increased risk.

"It's you!" How many times have shoppers heard heard that expression? While shopping online, however, customers are pretty much alone in the store. The tools currently available to retailers are limited in their ability to speak to individual consumers.

An information systems researcher at the W. P.

Keyword searches can be a waste of valuable time, affecting productivity in a company with an extensive database.