'Enough — it's hurting our business': SoFi's campaign to stop the student-loan payment pause that helps its own customers
The financial tech company's student-loan payment pause seems inconsistent with its messaging, says ASU management expert.
How the fallout from Silicon Valley Bank may be felt in Arizona
An ASU economist discusses the impact of SVB collapse on Arizona banks.
De-influencing: Taking the 'anti-buy' trend from online to Arizona
Despite the popularity of the 'anti-buy' trend, an ASU economist says no one is immune to constant, targeted advertising.
Press 1 for more anger: Americans are fed up with customer service
Latest ASU 'customer rage' survey shows consumers are increasingly voicing their discontent.
Sprouts' Jack Sinclair is W. P. Carey's 2023 Executive of the Year
CEO of the natural foods retailer will accept the award from ASU's W. P. Carey School of Business on April 5.
As customer complaints and uncivility rise, a sincere apology helps
The latest ASU 'customer rage' survey indicates consumers are open to amends.
You might not know Silicon Valley Bank, but your tax dollars helped bring it to Arizona
An ASU economist breaks down the impact of the SVB collapse.
How the fall of Silicon Valley Bank will impact hundreds of Arizonans
An ASU economist has good news for Arizonans who are tied to the failed bank.
Citizens line up to volunteer for commissions
An ASU human resources expert gives her assessment of the Scottsdale Human Relations Commission.
Consumers increasingly seek 'revenge' for poor customer service, study finds
Experts are questioning whether service is actually getting worse or if customers are just more vocal.