When is the best time to ask for a customer review?

ASU expert says asking for reviews too early can backfire on companies.

Why is customer service so bad? Because it’s profitable.

ASU survey shows consumers are most upset with internet, cable, telephone, and airline customer service providers.

Combative consumers change the marketing strategy for Target and Bud Light

Customer rage has increased 35% since 2017, ASU study shows.

Experts: Arizona economy could be hit hard if default is in our stars

ASU expert says U.S. default on debt is possible but unlikely.

Target rolls out drive-up returns for Phoenix-area customers

Great customer service is necessary to creating brand loyalty, says ASU expert.

Tonnage in April drops 3.4% year-over-year

ASU expert says another pandemic is not necessary to end the freight recession.

Mapúa Malayan Colleges Laguna launches global classrooms connecting its campus to the world

The college focuses on borderless learning in their groundbreaking partnership with ASU.

Survey shows customer service creates 'emotional distress'

The latest ASU customer service survey says customer rage is costing companies billions.

U. S. Naval Community College selects Arizona State University for maritime logistics program

Sailors, Marines, and Coast Guardsmen will have the opportunity to pursue several degrees at ASU.

Most stocks end up losing you money. What’s an investor to do?

ASU professor Hendrik Bessembinder's research says historically, few stocks increase wealth.