Critical thinking helps managers work through problems
Critical thinking is the ability to use intelligence, knowledge and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.
Blue Nile diamonds: Trust and authenticity
Harvey Kanter is the CEO of Blue Nile, the largest online retailer of certified diamonds and fine jewelry. He addressed the Economic Club of Phoenix on Jan. 28, 2016.
Everyone wins when more graduate from college
Dennis Hoffman, director of the L. William Seidman Research Institute, shows that increasing the number of college graduates in the workforce will improve the economy, resulting in higher wages for all — including those without a bachelor’s degree — and more revenue in the state treasury.
What small businesses can learn from the General Electric pivot
On September 7, 2001, Jeffrey R. Immelt was named chairman and CEO of General Electric, the industrial giant founded by Thomas Edison 123 years ago. In that half week, Immelt’s world cascaded from an era of “benign growth to one of unprecedented geopolitical and economic risk.”
When customers define service brands
Building a brand for a services business is more complicated than ever. Customers might perceive one hotel chain or insurance company as pretty much the same as its competitors.
What you need to know about the CFP national championship game
The 2016 College Football Playoff national championship game was played January 11 in Glendale, Ariz. Marketing Professor Michael Mokwa and other marketers and economists have been studying the economic impact of these sports events since the mid-1990s.
Is your boss's trust a blessing or a curse?
Business News Daily quoted Management Assistant Professor Michael Baer in their article about how an employee's relationship with their supervisor, isn't all it's cracked up to be.
Don't worry! Be happy! Or else you're fired!
Marketplace Business quoted Management Professor Blake Ashforth in their article about the effects of emotional labor: when smiling and being upbeat is part of your job.
When does customer's experience actually start?
Do you know when your customer’s service experience actually starts? That is, when it begins in your customer’s mind? Could you be missing something important?
Luxury sector slumbers in second half 2015
The 2015 real estate market in Phoenix took off in the first week of February 2015, but quieted down beginning in July to finish the year on a less exciting, steady-as-you-go pace.