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Why is there still a need for physical bank branches?

A lot of financial transactions can now be done online — from depositing checks, transferring cash, and paying bills — but brick-and-mortar locations are still necessary. Learn why.

A lot of financial transactions can now be done online — from depositing checks, transferring cash, and paying bills — but brick-and-mortar locations are still necessary. Here's why.

In this story published Nov. 18, 2021, on Marketplace:

A lot of times if you try to find a way to get a good explanation of some detailed or complex loan or account, it’s hard to find that information on the website or the mobile app.


Reynold Byers, clinical professor of supply chain management

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