
Dealers: Beware of angry customers who share their feelings online
Results from the latest ASU 'customer rage' survey hold lessons for car dealers.
In this story published March 21, 2023, on Automotive News:
Full of anger, they turn to online revenge, according to the latest National Customer Rage Survey from Arizona State University's W. P. Carey School of Business. The survey's findings offer lessons for dealerships looking to both digitize and beef up their customer service.
Latest news
- Spring 2025 W. P. Carey Dean's Medalists honored at celebratory luncheon
Top grads from each program recognized for academic excellence and lasting impact on the ASU…
- Teaching awards recognize educators who inspire
W. P. Carey students chose three teachers to receive the prestigious John W.
- Beer sales research brews up lessons for businesses
New study shows how full-strength beer laws boosted grocery sales through smart product pairings…