Wishing upon a star won't ensure a mutual fund's astral performance

The allure of a star is nearly irresistible, and mutual fund investors are not immune. Investors are drawn to mutual fund families that boast a stellar performer, and the less luminous funds in the family benefit from a spillover effect resulting from their proximity to the headliner.

Tax amnesties: Revenue drivers or duds?

Tax amnesties, which have been offered in 35 states and the District of Columbia since the 1980s, are enjoying a wave of popularity. Data from the Federation of Tax Administrators show that since 2000, states have offered 35 tax amnesty programs.

Pediatric studies link TV advertising with 'global fattening'

Since 1980, the proportion of overweight U.S. children ages 6 to 11 has more than doubled, according to the Centers for Disease Control. Childhood obesity doesn't stop at our nation's borders; it's a global trend.

Top customer service providers value their front line employees

A smart customer service employee knows there is a fine line between a pleasant, efficient discussion of the customer's needs leading to the discovery that she would be better served with the company's upgraded service ...

Basic research by universities is critical to U.S. innovation

Basic research is the raw material of new knowledge and the base of an innovative society, says Dennis Hoffman, associate dean for research at the W. P. Carey School of Business.

Adaptability: Essential ingredient for successful project management

Good projects frequently fail — even when experienced managers are at the helm.

Fear and loathing in the office: Studying the art of the performance review

Annual performance reviews can set stomachs to churning throughout the office, and with good reason. Tensions can run high if employees are put on the defensive by a supervisor who hasn't learned to conduct an evaluation effectively and with finesse.

A little goes a long way for corporate PAC contributors

The huge sums raised by corporate-driven Political Action Committees are legend, but the average voter is unaware of just how effective such contributions can be.

Tipping point: Morality, group psychology influence gratuities

You probably didn't stop to consider that the $2 tip you left the waiter at lunch today involves a complex web of social psychology, personal morality and economics.

Consumer backlash stings in response to sneaky sales tactics

A company is unlikely to gain satisfied and loyal customers when they feel they've been duped. Companies that employ stealth marketing — otherwise known as undercover or guerilla marketing — hire shills to pitch products or services to potential but unsuspecting consumers.