Service is the next frontier in the Chinese economy.

In our competitive culture "no risk, no reward" is an axiom. But is all risk the same? In their new paper, "Not All Risk Taking is Equal: Firm Performance and the Motivation for Executive Decisions," Nathan Washburn and co-authors studied the risk-taking behaviors of executives.

The withdrawal of Bill Gates from his full-time role in the Microsoft empire he created raises the specific question of how — and even whether — an icon can be replaced. Gates' move also highlights the general question of how best to handle management succession.

John Kotter knows your organization needs to change. His latest book, "A Sense of Urgency," delves into the how-to required of managers needing to embark on that first step, avoiding pitfalls along the way.

While most companies agree on the importance of a loyal customer base, it remains an elusive goal. Many companies that track customer satisfaction quickly become frustrated and sometimes abandon loyalty efforts, according to Dr.

The customer is king, an old service mantra says. But today a few industry leaders argue the employee, not the customer, is most important.

It's important to understand the differences between cultures in order to succeed when doing business across cultural lines, said diversity and inclusion expert Christine French, speaking at the annual meeting of the National Association of Women Business Owners (NAWBO).

Less than a week after Hillary Clinton announced that she was suspending her bid for the Democratic presidential nomination, Laura Liswood tossed one of the central issues of Clinton's campaign out to an audience of women business owners: What does it take to make a world leader?

The inspiring expression, "failure is not an option" reportedly evolved from a statement by Jerry C. Bostick, a flight controller who helped bring the space-stranded astronauts of Apollo 13 safely back to earth.

Small-business owners say they love the freedom, flexibility and earning potential of working for themselves. But Joel Martin, the former owner of a $20 million New York-based advertising agency, said no one should go into business without an exit plan.