Each of us, as we go about our daily lives, has opportunity after opportunity to make the right choice, John Johnson told audience at the Spark 2008 IT Invitational conference this fall.

In light of recent product recalls, this question nags: Has Chinese product quality actually deteriorated, or not? Opinion is split. Some argue forcefully that Chinese products have suffered in recent years, or at the very least, were never of high quality in the first place.

In the summer of 2007, after a tumultuous year in which millions of Chinese-manufactured toys and other products were recalled for reasons ranging from high lead content to choking hazards, Chinese officials launched a massive campaign to restore worldwide confidence in the "Made In China" label.

In the opening moments of Bob Anderson's presentation at a recent conference sponsored by the Center for the Advancement of Business through Information Technology, the IT executive used the words "innovation" or "innovative" or "innovate" seven times. He has reasons to harp on that theme.

"A leading company should be a company of leaders," says Dov Seidman, a consultant whose career focuses on how companies and their people can operate in both a principled and profitable way.

When it comes to examples of crises in business, we have "an embarrassment of riches," according to the author of "Crisis Communication: Practical PR Strategies for Management and Company Survival." The debacle of Enron's collapse and the Tylenol package-tampering scare are examples of crises tha

If you're one of the millions of workers left behind after layoffs, sweating over an inflated workload, fretting that you might be next, you already know how demoralizing a "reduction in force" (RIF) can be. If you're managing layoff survivors, you have even more reason to worry.

In the national debate over how to make U.S. health care more efficient, one promising area for reform is often overlooked: supplies.

To be a fly on the wall in the board rooms of corporate America would be worth a mint. To understand the social psychology behind boards' strategic decisions would be priceless. David H. Zhu has done that.

"Please hold — your call is important to us."If you've ever heard that sentence then you know what it's like to be "on hold" for customer service.