A business owner who survived the World Trade Center attacks writes about preparing for disaster

September 10, 2001, was the first and last business day for a small pizza parlor in lower Manhattan; without business interruption insurance, the owners did not have enough funds to cover fixed expenses until they could repair and reopen the restaurant following the 9/11 attack on the World Trade

'Founders at Work' chronicles the American Idols of startups

Tim Brady, founder of Yahoo … Mitch Kapor, founder of Lotus Development … Max Levchin, founder of PayPal … Steve Wozniak, founder of Apple. All are legends in the technology world. But once upon a time, they were regular people. Where did they get their 'big ideas'?

The profile of a top entrepreneur: Commitment to quality, customer service and employees

What are the characteristics of companies that succeed, even in tough times? The stories behind the five winners of this year's Spirit of Enterprise Awards are instructive.

Give me the bad news: Successful entrepreneurs need negative feedback

What does it take to be a successful entrepreneur? Tom Blondi, who has been involved with several start-ups, says it takes more than a great idea. Much as you might like the cheerleaders, what you need more is someone who will ask tough, specific questions.

Avnet's Roy Vallee on leadership

Thirty-seven years ago Roy Vallee was stocking shelves at a small electronics distribution company in Los Angeles. That small firm has grown up to become Avnet, Inc., a Fortune 500 firm located in Phoenix, Arizona.

How small businesses can survive and thrive in a recession — part one

Recessions are especially hard on small businesses. Few small firms have the resources to stay the course and wait out the bad times. Credit is scarce, and budget cutting difficult. In a small operation, there are not that many places to cut.

How small businesses can survive and thrive in a recession — part two

Some small firms have weathered the economic storm by cutting expenses and reducing staff. But others have continued forward by focusing on what they do best: exemplary customer service, employee excellence and innovation. They tweaked their business plans to react to the new economic realities.

Rule-breaking entrepreneurs share stories of success

In 1949 when Shirley Schmitz graduated from Arizona State University women leaders were an anomaly in business. Now 80, she is charismatic and sharp, and could easily fill a book with insights earned during her own high-octane career.

Oren Harari: Avoiding the perils of the 'copycat economy'

What's riskier? Staying in the pack or venturing cautiously out on a limb?

Zane's cycles: Empowering employees to deliver 'extraordinary customer service'

Chris Zane goes to work every day with a smile on his face, buoyed by his philosophy that "most of the population are good and sound and trustworthy people." Sound naïve? Perhaps. But Zane apparently knows what he's talking about.