Rendering authenticity: How to succeed in the experience economy
The new consumer sensibility, widely heralded in the business press, is the Experience Economy. Our world of mediated, staged and multi-sensory experience — an increasingly unreal world — gives rise to people desiring authentic or "real" experiences. But what is authenticity?
A key to service innovation: Services blueprinting
The idea behind services blueprinting is fairly simple: Companies put themselves in their customers' shoes to find out what's working, what's not, and what needs to be changed.
From pork bellies to pigskin: An online futures market for sports tickets
W. P. Carey professors Stephen Happel and Marianne Jennings are free-market defenders. For almost two decades they have evangelized the fundamentals of supply and demand, specifically in the secondary market for event tickets.
Of mice and money: Entrepreneurs need focus, communication skills
Two entrepreneurial CEOs shared some of the challenges they have faced and lessons they have learned with attendees at "Entrepreneurship: From IP to IPO and Beyond," a seminar presented by the W. P. Carey MBA Executive Program.
Crisis management: Can Congress and the Fed rescue the economy?
The Federal Open Market Committee voted 9-1 today to lower the rate at which banks lend to each other to 3 percent from 3.5 percent. Just eight days ago the Fed lowered that rate by three-quarters of a percent.
My job is my life: The connection between meaningful work and personal identity
Business researchers have long proposed that when employees find their work meaningful and fulfilling, they are more likely to do that work well, and, as a result, help their companies succeed.
Conspicuous consumption: How utilities want to lighten your load
A big change may be ahead in the relationship you have with your electric utility. That's because the worrisome carbon footprint is stomping all over the options electric utilities have to meet increasing demand for power.
Group purchasing organizations encounter troubled waters in the 'safe harbor'
A controversial regulation creates a "safe harbor" from antitrust laws for certain aspects of the relationship between suppliers and group purchasing organizations (GPOs) in the healthcare industry.
Location, location, location: Home price declines vary widely across metro Phoenix regions
Housing prices in the Phoenix metro area continue to plummet and the rate of decline has accelerated, according to Karl L. Guntermann, a professor of real estate and finance at the W. P. Carey School of Business.
Jeff Moorad: Performance-enhancing management for the Arizona Diamondbacks
The Arizona Diamondbacks are fresh from a season during which they led the National League in victories, racking up 90 on the way to winning the National League West Division title. The team, which debuted in 1998, won the World Series in its fourth season, but at a high cost.