Podcast: Are self-service technologies making your business better?

Self-service technologies, which automate routine interactions between companies and customers, are a source of convenience and efficiency to both parties — until something goes wrong and the customer cannot make the system work.

Heads up, Arizona, part three: The cost of energy infrastructure to 2032

Building the infrastructure necessary to meet Arizonans' rising demand for energy will cost between $74 and $87 billion (allowing for inflation) over the next 25 years. But how to pay those costs — and exactly what type of infrastructure to build — is up for debate.

Bouncing back from back pain: Workers' reports can predict disability duration

Back pain is the most common and costly occupational disability in the United States; it is also among the most difficult conditions to diagnose.

ASU-RSI: Phoenix home prices decline by double digits

There's trouble in paradise — housing troubles to be exact. In March, for the first time ever, home prices in the overall Phoenix metro area declined by double digits.

Data for decision-makers: Arizona indicators project provides accessible information on the Web

Public policy-makers and voters need sound, relevant data when making decisions, yet accessing information can be difficult, and often costly. But a national trend to use technology and innovative public and private funding is beginning to change all that.

Heads up, Arizona, part one: The high cost of getting ready for growth

Arizona's population has ballooned from 2.7 million in 1980 to 6.5 million in 2007. By 2032, the state will have welcomed even more new residents — 4.2 million — for a total of nearly 11 million.

Heads up, Arizona, part two: The cost of water and wastewater infrastructure to 2032

The cover of the New York Times magazine last fall showed an old, disabled speed boat lying on a barren, cracked expanse of earth — which used to be covered with water.

Podcast: Digital management solutions are basic competitive necessity

Digital universe. Exabytes. Data fluidity value. Master data management solutions. This is the language of the future of business. As the amount of data companies attain and store grows, so too must the ability to deal effectively with this digital avalanche.

Security and governance: Balancing collaboration and control

In late 2006, hackers stole information concerning 45.7 million debit and credit cards from the parent company of discount retailers T.J. Maxx and Marshalls.

Keeping it in the family: Family firms willing to take risks to retain control

Studies show family-led companies implement better long-term planning and generally have greater internal organizational commitment than public companies.