Deloitte chairman describes culture of exceptionalism
Deloitte Chairman Punit Renjen, who helped drive Deloitte’s exceptional performance through the recession, describes the firm’s culture at the Economic Club of Phoenix Luncheon on Feb. 13, 2014.
What's driving CEO pay sky high?
U-Haul CEO Joe Shoen said growing income disparity is a troubling trend at the Economic Club of Phoenix, where he examined the forces driving senior executive pay.
In the Twitter world, the weak ties are strong
Wielding influence on Twitter is all about getting thousands or even millions of followers, right? Not exactly. It turns out there are other, potentially better ways to measure someone’s impact on the burgeoning social-media platform. New research by Dr.
How to implement effective performance management
It is a process that few managers look forward to, and one that most employees dread: the annual performance review. The workplace ritual is a task to cross off the list, something that needs to be done but rarely is taken seriously enough to get done right.
Customer experience: A journey, not a moment
Wick’s against-the-grain and often counterintuitive transformation of American Home Shield’s customer service model resulted in an approach focused on the end-to-end customer journey.
When to show your hand: Competition and financial reporting
Accounting professionals face challenges when they decide how conservative to be in reporting a public company’s financial results. New research by Assistant Professor Shawn X.
Undercurrents of change in the U.S. health care industry
Elizabeth Bierbower has a front row seat to the fundamental changes occurring in American health care.
Housing in the summer doldrums: What will fall bring?
Historically, the heat of summer wilts the Phoenix housing market, a phenomenon reflected in the June housing report from the Center for Real Estate Theory and Practice at the W. P. Carey School of Business.
Made to order: Students create lean vendor assessment app
Several executives called it “amazing.” Working under the sponsorship of the executive board of the Network for Value Chain Excellence, six undergraduate supply chain management students developed a lean vendor assessment app that the executives could only describe — and they did it in
Bosses and bonding: Relationships prove key to employees organizational identification
An employee’s immediate supervisor is “quite possibly the single biggest factor in an employee’s willingness to identify with an organization,” says Blake Ashforth, a professor of management at the W. P. Carey School of Business.