Research

Accounting professionals face challenges when they decide how conservative to be in reporting a public company’s financial results. New research by Assistant Professor Shawn X.

Wick’s against-the-grain and often counterintuitive transformation of American Home Shield’s customer service model resulted in an approach focused on the end-to-end customer journey.

It is a process that few managers look forward to, and one that most employees dread: the annual performance review. The workplace ritual is a task to cross off the list, something that needs to be done but rarely is taken seriously enough to get done right.

Wielding influence on Twitter is all about getting thousands or even millions of followers, right? Not exactly. It turns out there are other, potentially better ways to measure someone’s impact on the burgeoning social-media platform. New research by Dr.

U-Haul CEO Joe Shoen said growing income disparity is a troubling trend at the Economic Club of Phoenix, where he examined the forces driving senior executive pay.

Deloitte Chairman Punit Renjen, who helped drive Deloitte’s exceptional performance through the recession, describes the firm’s culture at the Economic Club of Phoenix Luncheon on Feb. 13, 2014.

Strategic uncertainty, a career focus for associate economics professor Amanda Friedenberg, occurs when the parties in a negotiation don’t know how the others will behave, perhaps because they’ve never negotiated before.

With more than 4,000 hotels worldwide, chances are good that you'll sleep at a Best Western sometime this year. When you book your room, however, you'll have more information about your lodging than you did in the past.

The annual research dissemination conference of the W. P. Carey School’s Health Sector Supply Chain Research Consortium is designed to bring practitioners and researchers together to talk about new knowledge and practical issue. The journals edited at the W. P.

Even as the U.S. begins implementation of one of the most comprehensive healthcare policies ever passed, Regina Herzlinger, a leading researcher and long-time advocate of consumer-driven healthcare, argues that policy cannot fix the broken healthcare system.