Zappos CEO Tony Hsieh: Customer focus key to record sales during retail slump

Wearing faded gray jeans, a gray striped shirt and black sneakers, Tony Hsieh hardly looks the part of a $1 billion company's CEO.

Dave Lewis: Creating the creativity economy

In Canada, a group of Nike employees meets once a week in the same place at the same time for a creative brainstorming session. But there's an element that keeps the sessions from going stale. The meetings are on a Toronto subway car.

Podcast: Framing the issue — did 'bailout' label skew debate?

Secretary Hank Paulson and Fed Chairman Ben Bernanke learned a lesson from Media Relations 101 the hard way when they introduced a plan of action to stem the financial crises and did not suggest a catchy name for it.

Authors answer the age-old question: 'What was I thinking?'

Brothers Ori Brafman and Rom Brafman followed different paths in life, but they decided to collaborate on a book when they realized that Ori, with his MBA, and Rom, with a Ph.D.

"OBD: Obsessive branding disorder": Has branding jumped the tracks?

In his book "OBD: Obsessive Branding Disorder," Lucas Conley asserts that branding has gotten out of hand. At it's worst it is deceptive, he writes, and it diverts companies away from real product improvement to focus on superficial details.

China's planned entry into the service sector

The Chinese don't do things halfway, as anyone who's visited Beijing in the run-up to the Olympics can attest.

The new frugality: Will it last or languish?

Parsimony is a little like dancing, according to marketing Professor John Lastovicka. It's something anyone can learn, but some have more talent for it than others. What's more, the truly penny-wise take pleasure in their penny pinching.

Product companies becoming profitable services providers

Many companies have been shifting away from a sole focus on products and have added services in order to drive continued growth and differentiate themselves in an increasingly saturated marketplace. In fact, services account for 80 percent of the U.S.

Driven to love: Business booms when passion meets possessions

Social isolation in the U.S. has been on the rise for decades, according to research conducted in 2006 by sociologists.