'Know thyself' is the first step to successful knowledge management
Knowledge Management (KM) systems have provided companies with a tool that allows them to collect and provide access to the collective expertise of their employees. The appeal is obvious: Sharing experiences and lessons leads to efficiency and innovation.
'Services Science:' The next big thing in business schools?
Progressive American universities will need to create a new academic discipline, services sciences, management and engineering, to provide the necessary high-value, services-centric graduates of the future.
Executive role models crucial in building ethical workplace culture
Building an ethical culture has become increasingly important for boards and CEOs, but the task is not as simple as instituting policies and procedures. Employees are looking for consistent role models, according to a researcher at the W. P. Carey School of Business.
Roles, not tasks, may be key to workplace performance measurement
At the most basic level, the performance of individuals allows organizations to realize their strategic goals. But what is performance?
Study links entrepreneurial success with higher education
There is a significant correlation between higher education and small-business success, according to a recent study by Behavior Research Center of Phoenix conducted in partnership with the Spirit of Enterprise Center at the W. P. Carey School of Business.
Self-service technologies should benefit customers, not just bottom lines
Companies like to implement self-service technologies because of the potential cost savings and the appeal of the cutting-edge.
Our bodies, our buying behavior: Should real ads have curves?
The "Dove girls" advertising campaign has caught the attention of media consumers, and no wonder.
Mass customization satisfies consumer demand for low cost variety
The marketplace has come a long way since Henry Ford's all-black Model T, mass produced at a price "everyman" could afford. Today's consumers want products designed the way they like, at the right price and with quick availability.
Is centralized identity management the solution to cyber-security issues?
Passwords are "the dirty little secret" of the computer-security industry, says Arvind Krishna, a software security expert. The use — and misuse – of passwords illuminates a cyber-security conundrum: is it about the user, or the data?
Who's on first? Decision-making in the midst of disaster
Experts say the Hurricane Katrina recovery effort arguably represents one of the great natural disaster recovery and redevelopment challenges in U.S. history — perhaps exceeding even the Dust Bowl of the 1930s and the San Francisco earthquake of 1906.