Research

As chief information officer for the state of Arizona, Chris Cummiskey directs computer operations for 114 agencies ranging from the Acupuncture Board of Examiners to the Weights and Measures Department.

Sixteen years after the Americans with Disabilities Act (ADA) passed, workers with mental illness still face a disheartening choice: keep their health problems a secret at work, or risk being shunned, passed over, paid up to one-third less, or even fired, according to a new study conducted by the

In early 2005, Hewlett-Packard's board of directors was embroiled in controversy. Board discord anonymously spilled into the media, and an effort commenced to find and plug the leaks of board deliberations. The probe has erupted into scandal, indictments and congressional hearings.

The HP situation provides a many-faceted illustration of ethics in the breach, according to Marianne Jennings, professor of legal and ethical studies at the W. P. Carey School of business and author of "The Seven Signs of Ethical Collapse: How to Spot Moral Meltdowns in Companies ...

When it comes to consumer contentment, managers and executives should not mistake silence for satisfaction. Most unhappy customers never say a word; they just take their business elsewhere.

Each year, the Spirit of Enterprise Center at the W. P. Carey School of Business presents the Spirit of Enterprise Awards™ to companies that demonstrate ethics, energy and excellence in entrepreneurship.

A recent study tracked investor reaction to more than 50,000 reports issued by 2,794 analysts between 1993 and 1999. While the data show that both large and small investors react to analyst counsel, the larger — and presumably more sophisticated — traders tend to make more money doing so.

Strategies for recovering from service failures can have a dramatic impact on profitability, according to research conducted at the W. P. Carey School of Business. That's because most business profit comes from keeping current customers satisfied, not from developing new accounts.

Trust has always been the cornerstone of a successful business relationship. But in a global marketplace, your business partners may include a myriad of companies spread across the globe, linked by information gateways.

The W. P. Carey School, through its pioneering Center for Services Leadership, has been at the leading edge of research concerning the services sector, which now accounts for 75 to 80 percent of the U.S. economy.