Research

As the Center for Services Leadership at the W. P. Carey School of Business enters its third decade, its founders recall a time when they faced off with skeptics who doubted the importance of services in business education.

New research shows world-class measurement systems for strategic sourcing and the supply chain help drive an organization's cost savings, revenue growth, new product development, supplier relationships, and shareholder value. What's the secret?

A marketing professor at the W. P. Carey School of Business examines the client-supplier relationship in a recent research survey.

"It's you!" How many times have shoppers heard heard that expression? While shopping online, however, customers are pretty much alone in the store. The tools currently available to retailers are limited in their ability to speak to individual consumers.

When Wharton professor Karl Ulrich began thinking about ways to compensate for the pollution he caused in everyday life — including auto emissions — he came up with a novel idea, which he eventually pitched to the 41 students in his "Problem Solving, Design and System Improvement" class.

In April 2004, Wal-Mart announced a pilot program that would require its top 100 suppliers to be RFID compliant — attaching Radio Frequency Identification tags on cases and pallets destined for Wal-Mart stores and Sam's Club locations in the Dallas/Fort Worth area — by January 2005.

The drop in taxable retail spending over the past two years in Arizona has been dramatic -- even for a historic slump. Dennis Hoffman, director of the Seidman Research Institute at the W. P.

It is a widely accepted assumption in the healthcare and information technology industries that electronic medical records in hospitals help reduce costs and enhance the quality of patient care.

For the first time in three years, the ASU-RSI (Repeat Sales Index) is showing an increase in residential prices: preliminary data for March show that year-over-year, prices for homes in the lower-price and foreclosure segments in Phoenix turned positive.

Roger Myerson, a Nobel Laureate in Economics from the University of Chicago, told an audience of Chinese business executives and government officials recently that their country might do better if it liquidated some of its American investments.