A healthy environment — priceless
The idea of melding economic and environmental goals is not new, but acceptance is growing for the idea that a healthy environment is part of a healthy economy.
Analyze this: Listening to experts doesn't always work
A recent study tracked investor reaction to more than 50,000 reports issued by 2,794 analysts between 1993 and 1999. While the data show that both large and small investors react to analyst counsel, the larger — and presumably more sophisticated — traders tend to make more money doing so.
Keeping the customer dissatisfied? How businesses can recover from service failure
Strategies for recovering from service failures can have a dramatic impact on profitability, according to research conducted at the W. P. Carey School of Business. That's because most business profit comes from keeping current customers satisfied, not from developing new accounts.
The evolving science of services
The W. P. Carey School, through its pioneering Center for Services Leadership, has been at the leading edge of research concerning the services sector, which now accounts for 75 to 80 percent of the U.S. economy.
Group buy-in: How the urge to fit in sways purchase satisfaction
Corporations utilize multi-person buying committees to be sure that high-ticket decisions are based on broad input and merit.
Back to the 80s: Are we in for a real estate repeat?
The amenities of desert living have long brought a strong inflow of new residents to Arizona, which is good for the real estate market but bad for institutional memory: Those who have not lived very long in the Grand Canyon State might not know about the great real estate downturn of the late 198
What is the information supply chain?
Like a physical supply chain, an information supply chain (ISC) is comprised of the organizations that connect with each other to produce a desired end — product or service — for a user.
Surprising jump in tax revenues: Will it last?
Recent estimates of the United States' federal budget deficit just keep getting better.
Housing balloon springs a slow leak
Picture the U.S.
Information flow crucial to effective disaster response
Hurricane Katrina delivered an excruciating lesson on "information integration in action, not theory," according to Steve Cooper, chief information officer at the American Red Cross.