News

You might not know Silicon Valley Bank, but your tax dollars helped bring it to Arizona

An ASU economist breaks down the impact of the SVB collapse.

How the fall of Silicon Valley Bank will impact hundreds of Arizonans

An ASU economist has good news for Arizonans who are tied to the failed bank.

Citizens line up to volunteer for commissions

An ASU human resources expert gives her assessment of the Scottsdale Human Relations Commission.

Consumers increasingly seek 'revenge' for poor customer service, study finds

Experts are questioning whether service is actually getting worse or if customers are just more vocal.

More customers ready to rebuke companies that miss expectations

New ASU survey shows the number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years.

Customers' rage is at an all-time high and they're out for revenge

A new ASU survey shows customers are increasingly distressed and vocally registering their displeasure.

Level of enraged customers seeking revenge has tripled since 2020

Problems with products and services have 63% of Americans feeling rage, according to ASU survey.

Consumer gripes hit record levels over purchases needed 'to get through each day'

Data gathered by ASU shows staffing problems and complex products are making complaints harder to resolve.

Best no-credit-check loans

A finance expert advises loan-seekers without good credit or a long credit history.

When customer service underdelivers, merchants risk consumer rage

There's a crisis in customer satisfaction, according to ASU's latest 'customer rage' survey.