Research

Business News Daily quoted Management Assistant Professor Michael Baer in their article about how an employee's relationship with their supervisor, isn't all it's cracked up to be.

Marketplace Business quoted Management Professor Blake Ashforth in their article about the effects of emotional labor: when smiling and being upbeat is part of your job.

Do you know when your customer’s service experience actually starts? That is, when it begins in your customer’s mind? Could you be missing something important?

The 2015 real estate market in Phoenix took off in the first week of February 2015, but quieted down beginning in July to finish the year on a less exciting, steady-as-you-go pace.

When it comes to differentiating yourself in the sea of solutions available to prospective clients, something I call “The YOU Experience” is what sets you apart.

This year, major companies like Facebook Inc., Google Inc., StubHub and Airbnb have changed their logo and company branding. Is it time for your company to do the same?

Author and entrepreneur Evan Carmichael wrote: “If there is something in common between the world's highly successful entrepreneurs ... it is their winning mindsets.” But what really do we mean by this term?

As business environments change with new technologies, new competitors and new consumer preferences, many previously successful businesses falter.

What is business success? Profitability, right? But what if you have other aspirations for your business, such as promoting a social cause or helping the environment? Up to now, for-profit companies could not codify those non-financial objectives.

After you have received an application and the application fee from your tenants, you will want to process the application in a timely manner. I ask tenants to notify their employers and previous landlords to expect my call so that I can process the application as quickly as possible.